Hotel 267 Essay Example | Topics and Well Written Essays - 750 words

Hotel 267 - Essay Example One of the major problems facing this hotel is the way the guests are handled on arrival. The rates of greetings at the entrance and manner of paying attention to the guest socially has reduced since the year 2011 to the year 2014. This factor seems to be deteriorating as time goes by. Customers need to feel welcome when they arrive at a hotel. They need to know that their presence is accepted and appreciate d and that the employees are going to serve their needs. It would therefore be better for the hotel’s performance if the management urges their employees to exchange polite pleasantries with the guests at the hotel be it the driver or the cashier. It will enable the customer feel encouraged to come again another day. The quality of the knowledge that the concierge practice has seems to be deteriorating since the year 2011 to 2014 which reflect a steady decline in the knowledge ability of the concierge. Something like this could discourage a lot of guests from staying at this hotel despite the quality expressed in other services within the hotel. This is because a customer needs to be assured of quality medical treatment should anything go wrong with their health during their stay at the hotel. The management should ensure that they hire concierge doctors that are knowledgeable about health conditions and how to go about treating them. The working order of matters within the organization has reduced. This shows that there is poor coordination of activities within the hotel which may disrupt the kind of attention being given to the guests. It would be wise if the management fixed this problem through coming up with strategies of running the hotel in an organized manner. It should be clear the duties of each individual and how they should go about them to ensure that there is no confusion in the running of errands and customer

Innovations in Ecommerce Dissertation Example | Topics and Well Written Essays - 3000 words

Innovations in Ecommerce - Dissertation Example Thus, realizing the business organizations’ always growing interest in the Internet, many studies and researches regarding business to customers and Internet shopping have been carried out to discover the key attributes or factors that can have influence over customers’ behaviors and decisions while shopping on the Internet. In this scenario, some of the general attributes can comprise the demographic and psychographic characteristics of customers and the quality of products or services. Basically, the e-commerce is the process of carrying out business operations using the Internet. In this scenario, this research will describe the trends of e-commerce. The basic aim of this research is to discuss the role of innovations and latest IT trends in e-commerce and how they affect the retailer and consumer. Introduction Innovations and developments in information technology have always been continued since the emergence of the Internet. In fact, most of the ways companies and people carry out their daily activities and live at the present are determined with the huge web of electronic networks that is commonly known as the Internet (Turban, Leidner, McLean, & Wetherbe, 2005). ). Additionally, the comprehensive availability of the Internet for carrying out business related tasks of the businesses, sellers and buyers is the primary reason behind the development of electronic commerce (or simply e-commerce). Actually, â€Å"electronic commerce is the method of selling and purchasing services and goods and products performed electronically by means of computerized business transactions over the Internet, networks, and other digital technologies† (Laudon & Laudon, 1999, p. 25; Stair & Reynolds, 2003, p. 19). In addition, the term ‘e-commerce’ is commonly used for all the business oper ations that are carried out over the web using a wide variety of tools and software applications that depend on the Internet, such as immediate e-mail, messaging, shopping carts, and web services, UDDI, FTP and EDI, and so many others. Moreover, electronic commerce can be performed between two businesses performing transactions, trading funds, goods, services and data or between a business and a client (Webopedia, 2012; Damanpour & Damanpour, 2001). It is an admitted fact that the Internet has turned out to be a vital part of almost every kind of business. Basically, the simple description of a business is â€Å"any activity or transaction that entails the exchange of products and services with an aim of making money or generating profits. However, if this transaction is carried out over the web it is known as e-commerce. In the past few years, the reality of e-commerce has turned into a full-blown business (Ahuja, 2011; Melissa, 2010; Pozin, 2012). Now people want to shop from hom e by using their computer with a single click and the Internet has made it possible. Now the latest tools and technologies over the Internet have made the life easier. They have provided a lot of benefits to the customers and brought numerous opportunities for the businesses. In this proposal, I am going to analyze the impact of innovations on the business. This basic aim of this research is to show how do innovations in information technologies affect the retailers and customers. Literature Review The innovations and developments in the Internet carry on growing quickly, through which both new and well-established businesses are taking benefits online. In this scenario, e-commerce has emerged as a very attractive and helpful tool. It is an admitted fact that its influences on business economy will be as important as the shift from the agricultural financial